Return Policy.

At Kyetu, we are dedicated to providing you with high-quality, custom-made products tailored to your preferences. We want you to be completely satisfied with your purchase, and we understand that occasional issues may arise. Rest assured, we're here to help.

Damaged Product or Manufacturing Error

If you receive a damaged product or notice a manufacturing error, we sincerely apologize for any inconvenience caused. Please contact our customer support team at help@kyetu.com within 30 days of product delivery, and we will promptly address the issue. We are committed to offering a free replacement or refund to ensure your satisfaction. Our team will work diligently to resolve the problem and provide a solution that meets your expectations.

Returns and Exchanges

As every piece we create is custom-made especially for you, we are unable to support returns or exchanges for reasons such as selecting the wrong size, color, or changing your mind. We kindly ask that you review all order details carefully before finalizing your purchase to ensure the accuracy of your selections. By doing so, we can create a truly unique item that reflects your personal style and preferences.

Unsuccessful Delivery

In the event of an unsuccessful delivery due to incorrect address information provided by the customer, please contact us as soon as possible at help@kyetu.com. We will do our best to assist you in resolving the issue. If necessary, a partial refund will be issued to cover the cost of the product, excluding any associated shipping fees.

We greatly appreciate your trust in Kyetu and our commitment to delivering exceptional custom-made products. Should you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our friendly customer support team at help@kyetu.com. We are here to assist you throughout the process.

Thank you for choosing Kyetu!